TERMS & CONDITIONS

All items displayed on this Website are subject to availability. If any product ordered is out of stock we will notify you within 2 working hours of your order being received. We will advise you of the likely time scale of delay, and keep you fully informed of the estimated delivery date. Please note no payment is taken or processed until the goods are available and ready for despatch and delivery has been agreed with you.

Please Note: On occasion the network Orange, may make the decision to discontinue a particular handset. In this event we will endeavour to offer you an alternative product. We are however unable to guarantee that the offer will be of the exact same value.

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2. Payment - All sales require Credit / Debit Card

We accept payment by Visa, Delta, Mastercard, Switch and Solo. Please note that credit or debit card details will be required with all orders. The card must be in the name and registered at the current address of the person making the order.

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3. Privacy Policy

We do not sell or transmit any personal customer information, including e-mail addresses to any third party companies. Our privacy policy excludes any of the UK mobile networks any other service provider or Lifeline™ part of NTI, our preferred mobile phone insurer. We do reserve the right to provide information to the relevant authorities in the interest of preventing fraud or crime.

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4. Website accuracy

Our Web team work hard to ensure that our Website is always accurate through continual updates. However, due to the rapidly changing nature of the mobile phone industry, we cannot guarantee the accuracy of information supplied, especially with mobile phone handsets specifications, network price plans and special offers, which may change without prior notice to us. E&OE.

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5. Product Warranty

All mobile phones and accessories supplied are covered by a 12 month manufacturer¹s product warranty. Additional insurance may be available at an extra cost for certain mobile phones.

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6. Pricing

Unless indicated otherwise, all prices stated include VAT.

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7. Changing Price Plan

The pricing of a phone (and any associated offers inc. cashback/line rental) is dependent on a specific price plan being selected. If you subsequently change this price plan within the periods defined below then the purchase price variance for the phone, based on the price plan you have actually changed to, will be charged to your credit/debit card.

Periods during which "purchase price variance change of price plan charge" will apply:

Orange

6 Months

In addition, any cashback/line rental offers will be reclaimed if these are not applicable to the price plan you have changed to. We therefore strongly advise that you do not change your price plan within the specified periods.

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8. Mobile Phone 12 month service agreement connections

All "pay monthly" phones purchased via this Website are subject to a 12-months airtime contract. All contract connections are subject to status and acceptance by the relevant network. Applicants must be 18 years or over. Proofs of identification and residence may be required in some cases. By buying a "pay monthly" mobile phone you accept the Terms & Conditions of the relevant network - these conditions are sent out with each phone. They can also be viewed on our Website on the relevant order forms. The network or service provider will carry out a credit check prior to connection using the information supplied by the applicant. Applicants will be advised of any negative credit assessments and connection refusals. We cannot be held responsible for the result of any credit assessments or for any delays caused by insufficient or incorrect information being supplied by the applicant.

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9. Returns

If you wish to return a product please contact our Customer Services Team via the online customer services query form. We would kindly request that you contact our Customer Services Team as soon as any problem becomes apparent. Click here for full details.

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10. 7-day Peace of Mind Guarantee

We are so confident you will be totally satisfied with your phone package that we provide you with a 7 day Peace of Mind Guarantee. Please click here for further details.

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11. Our Rights

We reserve the right to change this Website at any time without notice.

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Delivery

Next working day FREE delivery on orders placed before 4.00pm!

all-mobilephones.co.uk offers its customers FREE next working day Special Delivery via Royal Mail for all mobile phones ordered online before 4.00pm^*. This is subject to network acceptance, security clearance, stock availability and the courier. You will be advised of any expected delays as soon as possible, however we are unable to be held liable for delays resulting from the reasons given above.

Deliveries are made Monday to Friday between 7.00am and 1.00pm. If no one is available to accept delivery, the package will be returned to your local Royal Mail Sorting Office. A card will be left at your address informing you of how to collect your order.

^*With the exception of weekend and bank holiday orders

Delivery of Accessories

Accessories below £50 order value will be sent via Royal Mail recorded delivery, please allow up to 3 working days for delivery.

Please note:

• Delivery to Northern Scotland and offshore locations may take up to 3 days.
• For all pay monthly handsets we are unable to credit check or deliver to Educational establishments, Hospitals or MOD establishments. Credit checks must be on your home address and you must have resided in the UK for 3 years or more.
• Delivery estimates are subject to stock availability.